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Steps to try and resolve scan error when starting a new sensor

Ravi Makadia
  • Updated

    This message means your sensor could not communicate with your reader or smartphone. Try scanning again.

    •  Hold your reader or smartphone against the sensor (for Apple phones, hold the top edge of the phone against the sensor; for Android phones, hold the back of the phone against the sensor)
    • Remove thick clothing
    • Move away from household appliances that emit electromagnetic waves (such as microwaves, Wi-Fi transmitters, baby monitors)
    • If still unable to scan, please try turning your phone off/on and attempt to scan again
    • If still unable to scan please contact our support team at support@theiahealth.ai

    NOTE: The different phones have their NFC area in varying spots, the above is guidance in general, you can also try google searching the location sweetspot for your specific phone on google.

     

    Comments

    9 comments

    Date Votes
    • Philip Gilman

      Does not work

      0
    • Eileen Detloff

      Not working.

      0
    • Aine Sweeney

      STILL A PROBLEM!  wHAT DO I DO NOW?

      0
    • MERILYN ACKERMAN
      • Edited

      Won't scan. Now what?

      0
    • MERILYN ACKERMAN

      Resolved

      0
    • Kimberly Knight

      Cannot get a android phone to scan the sensor. Tried several times.

      0
    • Donna Moore

      Didn't work

      0
    • Tracy Turnell-Thomas

      I am unable to scan Libre 3 CGM with my Samsung Galaxy S22+ phone. I have been trying for 2 hours. Please advise.

      0
    • darleen Keeling

      have scaned libra 2   then tells me to activats in an hour and does not work do i replace it or keep trying?

       

      0

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