How to Have Clients/Patients Join Theia
There are 2 ways for clients/patients to join Theia, all of Theia Health's payment links accept all major credit cards and HSA/FSA cards:
Direct Them to Your Co-Branded Landing Page:
2. Grab the link to share with your clients/patients.
Invite Them to Theia:
2. Use the “Invite New Client/Patient” button to send an invitation.
3. If you want them to pay for the invite, change the “Who is paying?” field to
“Client/Patient.” They will receive an invitation email to pay for and set up their account.
Choose How Your Customers Are Going To Pay for Theia Products
As Part of a Larger Package:
Our most successful providers have integrated Theia as part of a larger package, where the price of the continuous glucose monitors is included in the overall cost of the program. Given the length of your care plan, the required number of sensors may vary; however, we always suggest a 3-month program of sensor usage for the best results for you and your patients as they will be able to track improvements their improvements over time. Theia packages can be included in your program at cost or at a price point of your choosing. As a provider, you’ll have the option to pay for Theia products on behalf of your patients/clients if you choose.
At Theia, we understand that keeping patients adhering to their care plans can be a challenge. We’ve built the product to positively reinforce the healthy behaviors associated with your care plan, creating sustainable change through real-time monitoring of biodata. This data-driven validation of care plans has proven to greatly improve adherence to care plans for providers who use Theia.
Standalone:
Consider upselling CGMs with your other services or marketing Theia directly to your existing patients/clients. These sales channels can effectively highlight the benefits of real-time biodata and drive additional revenue to your practice. Many of our existing partners have seen an increase in their ability to generate new sales as Theia offers proof of the benefits of your care program.
How to Market Theia?
Promote Your Existing Program/Brand:
Let your clients know that you will be utilizing emerging biodata technology to make informed decisions as part of your care plan. If you are incorporating Theia into your package, this is your best option.
Embed Co-Branded Landing Page on Your Website:
Offer your clients the ability to order Theia products via an embedded link on your website.
Email Marketing:
Educate your clients on the importance of improving metabolic health and how continuous glucose monitors are a powerful tool to achieve this. Provide co-branded links for clients to order directly from.
Social Media Marketing:
Encourage clients to use Theia to empower their metabolic health improvement journey via social media posts and campaigns. Share your co-branded link in the bio of your account.
What services does Theia provide vs what do I have to do on my own?
Theia does a majority of the heavy lifting for you when it comes to general support and setup, so you as the provider can focus on guiding the client on diet/lifestyle changes.
| Theia DOES: | Your Health Care Business: |
|
Guide your client/patient on diet/lifestyle changes |
How to Track Sales/Onboarding
- Notifications - You will get notified via email/push whenever a client/patient purchases from your co-branded landing page.
- Sales/Commission - Track your sales and the commissions you receive including business referrals. (Note this is only available to owners)
- Onboarding - Track the progress of your clients with the onboarding report, as well as send reminders if they are stuck in the process of finishing set up.
Using Theia to Administer Care
Patient Support
Once a patient/ client has accepted their invitation to Theia we will be responsible for managing their experience with the continuous glucose monitor. This includes detailed instructions and videos on how to apply the sensor, software education, technical/hardware support, and an overview of metrics and daily scores. We aim to take as much of the administrative burden of your plate as possible so you can focus on what you do best.
Email Support: support@theiahealth.ai
Email Support: support@theiahealth.ai
Review Clients Data:
Use Theia to view clients' glucose readings over time, including key metabolic metrics such as average glucose levels, glucose spikes/ dips, and percentage of time spent within an optimal healthy range.
View the activities of your clients' logs and observe the corresponding effects these decisions had on their health. We've simplified establishing activity tracking behaviors by promoting the use of photos to capture activities and by sending push notifications when glucose begins to rise. Taking a photo is a widely adopted behavior and is much more simple than complex calories-based logging systems. Additionally, the photos will provide you with an unbiased image of your patient's/clients' habits.
See this guide for a comprehensive breakdown of how to administer care with Theia.
Ongoing Provider Support:
Theia is here to support any of your needs as a provider. We offer a dedicated account manager on our business and professional tiers, which includes enhanced support offerings. General support is available to any accepted Theia partner.
Email Support: support@theiahealth.ai
Phone Support: (415)-843-4264
Comments
1 comment
When we just went through onboarding our sensors (myself and husband) of course getting the apps was the worst part - the video you show for application still shows the old reader - which may confuse many - also the application was so simple through Libre app - that I completed there and then struggled to get past that phase back on the Theia app ... I have no idea what or how - it wasn't struggle for long - may 3-8 seconds ... but I remember it being annoying- mostly worried it was going to stop the process. Also we both have new iPhones and the portion on the bottom that says to contact you via email for help - has to manually adjust up the app - so not user friendly - just fyi
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