This is a comprehensive guide to setting up Autoship for sensors on Theia Health platform, ensuring a seamless and convenient experience for receiving sensors at a desired cadence.

For New Users:

1. Accessing Autoship Options:

   • Visit your provider's landing page and select from the available options: monthly shipment of 2 sensors, quarterly shipment of 6 sensors, or customized packages.

   • Choose the Autoship option and proceed to checkout.

     2. Checkout Process:

• • Review the order details, including the activation fee for new users and the Autoship subscription.

  • Create an account and complete the onboarding process.

     3. Managing Autoship:

• • After the initial order, navigate to the "Buy Sensor" section to view the Autoship details.

  • Note the next shipment date, which will be determined based on the initial order processing time.

(You will see the above until your first autoship order is shipped) 

     4. Editing Autoship Details:

1. • Make changes to the Autoship plan, such as adjusting the quantity of sensors or changing the shipment frequency.

   • Ensure to edit delivery details before the specified deadline to avoid any issues with the upcoming shipment.

     5. Skipping or Canceling Orders:

• • If needed, skip the next order by selecting the appropriate option and confirming the change.

  • To cancel the Autoship plan, follow the cancellation process before the specified deadline to avoid any charges.

     6. Address Updates:

• Maintain an updated address in the system to ensure accurate delivery of sensor shipments.
• Edit the address before the deadline if any changes are required before the next shipment.

     7. Exploring Other Options:

• If Autoship is not preferred, cancel the autoship plan and choose a one time package

For Existing Users:

1. Access Autoship in Account:

• Navigate to the "Buy Sensor" section in your account.
• Choose an auto-ship option of either 2 sensors every month or 6 sensors every quarter and click "setup" 

(once setup, follow the same steps we outlined for new users above) 
   

Autoship Skip Policy